Privacy Policy

1. Introduction

Welcome to AmbitioDev (Pty) Ltd. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, create an account, purchase products or services, or communicate with us.

2. Information We Collect

Depending on how you use our website, we may collect:

• First name and last name
• Company name and VAT number
• Email address and telephone number
• Encrypted account password
• Customer number and account code
• Newsletter and marketing preferences
• Account balance information
• Billing, delivery, home and office addresses
• Cart contents, orders and purchase history
• Domain searches and domain registration requests
• Hosting package and service enquiries
• Website design and development enquiry details

3. How We Use Your Information

• To create and manage customer accounts
• To process orders and shopping cart items
• To provide domain, hosting and web services
• To send invoices, order updates and renewal reminders
• To respond to support requests and enquiries
• To improve our website, services and customer experience
• To comply with legal, tax and accounting obligations
• To prevent fraud or misuse of our services

4. Domain Searches and Registrations

When you search for a domain name, we may securely submit your search request to third-party domain availability providers. If you request a domain registration, we may share the necessary registration details with domain registries, registrars or service providers required to complete the registration.

5. Payments

AmbitioDev does not store your payment card details. Payments are processed securely through trusted third-party payment providers.

6. Cookies and Sessions

Our website may use cookies or sessions to:

• Keep you logged in
• Remember your shopping cart
• Improve website performance
• Remember preferences
• Improve security

7. Sharing of Information

We only share your information where necessary to provide our services or where legally required. This may include payment providers, domain registrars, hosting providers, courier companies, professional advisers or authorities where required by law.

We do not sell your personal information.

8. Security

We take reasonable technical and organisational measures to protect your personal information, including encrypted passwords, secure authentication, access controls, prepared SQL statements and secure server configuration.

9. POPIA Compliance

AmbitioDev aims to comply with the Protection of Personal Information Act, 2013. You may request access to your personal information, ask us to correct inaccurate information, withdraw marketing consent, or request deletion where legally permissible.

10. Data Retention

We retain personal information only for as long as necessary to provide services, maintain financial records, comply with legal obligations, resolve disputes, support domain renewals, and manage customer accounts.

11. Marketing Communication

If you consent to receiving marketing or newsletter communication, we may send you product updates, promotions and service information. You may unsubscribe or update your preferences at any time.

12. Your Rights

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally allowed
• Withdraw marketing consent
• Lodge a complaint with the Information Regulator

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact Us

If you have any privacy questions, please contact us:

AmbitioDev (Pty) Ltd
Email: privacy@ambitiodev.co.za
Website: www.ambitiodev.co.za